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Not all cloud phone systems are equal

Posted by Gregg Haughton on Oct 15, 2015 4:59:36 PM

A friend owns a cabinetry business down the road from Granite. We put a Panasonic system in his office with a PC based voice mail system in 2001. Monday, the PC hard drive came to a screeching halt. 

I drove over and we discussed his options. Replacing the voice mail on a 14 year old phone system is not a good choice. He did not have a new system in his budget, as this was unexpected, so we looked at Granite's Cloud System.

For about what he was spending on his phone lines, we are able to provide the service, so he decided to go with Granite Cloud system.

In the mean time, since the service will take 10 days to deploy (as per DPUC porting rules), I suggested he turn on the voice mail feature on his Comcast Phone  service. When I followed up Tuesday, he said that his office manager had been on the phone with Comcast all morning - 6 separate calls, and they still did not have voice mail turned on.

Back in the office today (and the reason I am writing this blog), I receive in the mail a full color direct mail advertisement from Comcast for their "Business VoiceEdge" hosted phone system. I read it, and find this:

Am I unfairly picking on Comcast? They are a 152 billion dollar (market cap) company, so they must be doing something right. Right?

Well, according to a 2015 poll by 24/7 Wall Street and Zogby Analytics, Comcast beat AT&T in a race to the bottom to score dead last and win the title of worst-ranked communications company for customer service. 

The question is, do you think they, or any other large corporation, are the best company to support a Small business in North Haven CT with 7 phones? 


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