For some organizations, it may be tempting to want to have as much direct control over their own business telephone system as possible. This, of course, depends on just how technically savvy the phone system administrator is, and how often changes to the system are anticipated.
For someone with an Information Technology background, they are more likely to be hands-on oriented and would have the wherewithal to make programming changes with their phone system confidently. On the other hand, for someone that is not as comfortable with newer technology (especially in the case of VoIP telephone systems), they are more inclined to want to have someone completely administer system changes for them.
Fortunately, due to the tools that are available to us at Granite Communications, we have the ability to cater to the full spectrum of telephone system administrators. For the folks that prefer to handle everything themselves, we can load programming interfaces directly on their computers locally and arm them with the information to access their system at any time to make changes. In many cases, this can even be as user friendly as a browser-based interface window.
For those that are wary of doing more harm than good by altering their phone systems themselves – and that is a realistic danger – we can simply arrange to make any and all programming changes ourselves. With today’s technology, we can easily gain remote access directly to a customer’s phone system, allowing us to make most changes right from Granite Communications’ office. This helps to remove the burden of system administration from someone that is not comfortable with it.
Lastly, there are those people that fall somewhere in between completely hands-on and completely hands-off. For customers such as this, we will take the responsibility of making major changes that have potentially negative results if not performed properly. At the same time, for more routine programming needs, we can assist this level of customer either by phone or via remote access, by working together with them to make necessary alterations.All in all, it is Granite Communications’ goal to support our customer base by providing as little or as much hands-on programming help as is desired by the customer…