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Home > Whitney Center
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Congratulations to Granite Communications or North Haven, Connecticut on a creative solution they recently configured. The Whitney Center of Hamden, CT is a retirement community that features a continuum of care ranging from independent living through skilled nursing. The center had been running its business office on a competitors system, but wanted a solution that would also be able to handle all 175 residential apartments. Formerly, all residents had been responsible for their own phone service, contacting AT&T to have a line installed. Any voicemail or extra features were negotiated on an individual basis.
Challenge:
Whitney Center needed a communications solution for 175 residential apartments. Their current system could not provide the features and growth needed. |
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Solution:
Iwatsu's Enterprise-CS communications server provided not only the growth they needed but also reduced the residents' expenses and provided Whitney Center a positive cash flow |
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The Whitney Center recognized the mess of service providers and independent contracts their customers were facing and decided to simplify the process. After investigating details, the Whitney Center recognized that by installing an Enterprise-CS, they could not only streamline the network but run the operation as a profit center. Long distance was purchased in bulk from CTC and resold at a mark-up, billing residents their recurring monthly expenses, and providing internet access. Even after making a profit on the centralized telephone services, the Whitney Center is saving their residents an average of 30% on their monthly phone bill. And to make the transition easier, the center is porting overall all of the resident's old phone numbers and using direct dial, so no numbers need to be changed.
Granite Communications also installed a call accounting system that integrates with the facility's property management solution. This allows the bottom line of a resident's communications costs to be brought over to the Whitney Center's in-house billing system. From here one comprehensive bill is generated and processed. The discrepancies can be verified.
The Enterprise-CS was also an ideal choice for the Whitney Center because of their plans for expansion. Within the next two years there are plans for a new complex to be built. The plans to connect the new location with a distributed network over fiber were too much for the competing vendors to provide, and made the ECS the clear choice.
The residents of The Whitney Center are excited about the change. Along with the convenience and reduced cost, many are looking forward to new features like caller ID. Congratulations to Granite Communications for the encompassing solution to The Whitney Center's unique proposition.
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