Q: Should I buy a VoIP Phone System?
A: The simple answer is, "it depends". It's like asking "should I buy a hybrid car?". VoIP is a technology, not a solution. 
Voice over Internet Protocol meansbasically what the acronym states: Voice travels over an Internet
Protocol. Internet Protocol refers to the type of rules that the network uses to send and receive signals. IP Telephony works by converting voice communications into data packets. Conveniently, it runs on the popular Ethernet LAN (local area network) technology, which currently supports over 96 percent of the worlds companies' LANs.
So, VoIP technology makes sense in the following scenarios:

• You have multiple locations and you want them networked
• You have remote workers who need to connect to the office
• You make many changes to your system and want easy administration

A Granite salesperson can help evaluate what business phone system is best for your unique application.
Q: What is Presence Management?
A: Presence Management is linking your calender, your business telephone system and your smart phone so that people looking for know what to expect. For example, if you schedule a conferece call in Outlook, your telephone system voice mail greeting will tell callers that you are in a meeting, let them know how long the meeting is, and ask them to leave you a message. Or, while traveling, the system will route calls to your smart phone, providing you the caller ID of the inbound caller with the call. Presence is a productivity and customer service tool that can have a dramatic positive effect on your business.