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Three Companies...ONE Business Phone System.

Posted by Justin Stackawitz on Apr 5, 2012 12:17:00 PM

For someone in need of a new business telephone system, it would certainly seem logical that if there were more than one separate organization involved - if, for example, a landlord was providing communications for multiple tenants - an independent phone system solution would be required for each company.

That is not necessarily the case, though. I am currently working on a project for a multi-tenant medical facility in which all of the tenants are controlled by their affiliated hospital. As such, the hospital is responsible for accomodating each tenant's communications needs (telephone lines, business phone system, voicemail, etc.). Rather than forcing the hospital to acquire separate and disparate phone systems for each of their practices, I was able to easily design a solution which takes advantage of the capabilities of a single system to meet the needs of all tenants concurrently.

There is a great deal of flexibility in the way that telephone systems can be programmed. Because each individual telephone line coming into a system can be told to route its calls to a completely different location than those of another telephone line, this allows the freedom to create separate groups of extensions, with each group representing a completely different company. Just because there are 9 telephone lines (for example) feeding the phone system, that does not mean that they are all accesible by every extension on the system. Similarly, a centralized voicemail system can be accessible by any extension on the same system, so that any of the companies (or groups of extensions, from the phone system's perspective) can have access, and as long as there are enough mailboxes to cover all of the extensions, no additional voicemail is required.

Returning to my medical facility scenario, I was able to use the exact model that I just described. There are to be three separate medical practices all inhabiting the same geographical area of a building, each with three telephone lines of their own, and roughly 10 extensions...so I will provide them with a single, centrally located, PBX telephone system, with ONE internal voicemail card. So long as I equip the system with the capacity to accept 9 telephone lines, 30 telephones, and enough mailboxes in the voicemail for all users, the rest will be left up to our expert technicians! They just need to make sure that the telephone lines for each practice are separated from one another and that those lines will access ONLY those extensions corresponding to the same practice.

So, if you are a landlord, a property manager, or even just have a neighbor that you want to share a phone system with, it may be a lot easier than you thought.

Topics: Business Phone System, voicemail, business telephone system, PBX

Is Your Answering Service a Thing of the Past?

Posted by Justin Stackawitz on Dec 2, 2011 3:33:00 PM

You are probably saying to yourself “I thought Answering Services have been a thing of the past for ten years!”. You might be surprised. I have worked with countless business phone systems for organizations that are still, even today, reliant on subscription-based outsourced answering services. Admittedly, the far majority of these are in the medical (or dental, or veterinary, etc.) community, as they naturally have a greater need to ensure that every single call from a patient gets answered appropriately.

As telephone systems, and more specifically voicemail systems, have evolved over the years, businesses have had the opportunity to migrate their after-hours answering responsibilities from the recurring cost of a service that has live humans answering all calls to automated attendants which not only eliminate the need to pay a service on a regular basis, but also will route calls to their intended destination. For industries that do not typically receive emergency level phone calls during non-business hours, this was an easy switch to make…basically a no-brainer. However, for those in the medical industry, or any others for which emergency calls can be received during off hours, there continues to be trepidation that an automated attendant simply cannot replicate the level of service provided by a human being answering a phone call.

We are finding now, though, that because of further advancements in the technology of current voicemail systems, they have the ability to effectively replicate the duties that a live answering service can provide, even in emergency situations. Granite Communications has many clients which have implemented this level of use for their voicemail systems. Using the options available in today’s voicemails, there are medical facilities (and property management companies, and plumbers, and oil/heating companies, etc.) which can simply direct callers to a designated emergency mailbox, which can then immediately notify – by home phone, cell phone, beeper, even e-mail – an on-call Doctor, or technician, or serviceman. This allows the on-call professional to quickly respond to emergency requests from their patients/customers.

Of course there are still operations out there with the philosophy that the only way to properly handle these type of calls is with a live answer 24/7…but as the technology has advanced, so too have the options available to companies in this situation.

Topics: Business Phone System, Business Telephone Systems, Business Phone System, busines phone systems, voicemail, Auto Attendant, Auto Attendant

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