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Top 10 Reasons to replace your legacy phone service with Granite Cloud SIP Phone Service

Posted by Gregg Haughton on Jun 8, 2018 2:50:35 PM

  1. Rapid ROI – SIP Trunking does not require a significant capital expenditure but immediately begins to reduce costs while also maintaining the features customers have with their local PBX.
  2. Leverage ubiquitous broadband availability. SIP Trunks are delivered over IP, and often with compression you can get more call concurrency or call volume over a modern broadband circuit vs old style T1 / PRI telephone services.
  3. Enables fast geographic growth. By using networking to combine voice and data, SIP Trunks can connect distant business locations to expand a company’s geographic voice and data system.
  4. Reduced call cost. This is a no-brainer for you, but your customers might not be aware that SIPtrunking can dramatically reduce the cost of making and taking calls.SIP Trunks Explained
  5. Unified Communications. SIP Trunking provides a gateway to creating an IP-based UC system that brings together voice, data, Instant Messaging, presence, and application sharing.
  6. Increased productivity. SIP Trunking enables improved collaboration of your customers’ workforce by creating the ability to seamlessly connect multiple offices and mobile workers.
  7. Mobility. SIP Trunking can help tie together mobile devices and remote workers by enabling a blend of premise and cloud based services.
  8. Scalability. Unlike traditional POTs and T1/PRI lines that require planning for peak at all times, SIPtrunking offers on-demand scalability. You – and your customers – only pay for what you need, and enable excess capacity when and where needed. Best of all, you can plan for peak at the enterprise level, and not just by office location.
  9. Reliability: SIP Trunking is very stable. Rather than being at the mercy of local events such as power or circuit outages, SIP trunking can automatically be rerouted to other offices, mobile phones, or virtually anywhere based on your business rules.
  10. User Experience: SIP Trunking creates an easy-to-use communications interface for IT managers and the employee users.For your customers that are small to medium-sized businesses, SIP Trunking is an efficient and cost effective way for to scale quickly without big capital expenses. The upside for providers is the opportunity to create (or enhance) a long term relationship and drive valuable recurring revenues.

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Topics: IP Phone Service, SIP Trunk, VoIP Phone System, Mobility, VoIP Telephone Service

What are Granite Cloud SIP trunks?

Posted by Gregg Haughton on Mar 29, 2018 12:09:35 PM

According to Wikipedia, SIP trunking is a voice over Internet Protocol (VoIP) technology and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers deliver telephone services to customers...

Here's my definition - A SIP trunk is a pipe that connects you and your office staff to the public telephone network and allows telephone calls to be made and received to and from anywhere in the world. "SIP" is a set of standards to which equipment makers and services providers must comply. 

I asked my very talented tech, Ryan, to create a diagram for SIP, and this is what he produced:

SIP Trunks ExplainedSo, now that we know what SIP trunks are (thanks Ryan) why would a company want SIP Trunk Service?

The benefits of SIP trunks can be broken down into three categories: survivability, flexibility, and cost savings.

1) Survivability: Granite Cloud SIP phone service runs over the Internet. As long as you have an Internet connection, your phone service will work. Many companies are so dependent on the Internet for business services that they set up a backup to their primary Internet with an alternative provider. If one goes down, the other takes over. All services, including your SIP phone service, fail over. Granite frequently installs a cellular internet backup service so that if for some reason your wired connection fails (a tree falls on the lines) you still have phone and Internet service. Cellular backup is surprisingly affordable. 

2) Flexibility: Granite Cloud SIP service supports all of the business functions on high end carrier services that may not be available with traditional telephone service. In addition to caller ID, the service supports direct lines (DID) and auto fail over (DTO). Granite Cloud Telephone service has a customer web portal where you can look at call history detail and usage stats as well as search for phone calls. We can provide phone numbers from anywhere in the US and you can take these numbers with you if you move. We can combine SIP service with Cloud Extensions to support remote workers even if your legacy phone system will not support remote IP phones. 

3) Cost Savings: In many cases SIP trunks provide hard dollar savings over traditional phone service. According to a study by tech.co, the average savings SMB companies realize by switching to SIP is 40%. With standard phone lines costing anywhere from $30 to $50 per line per month, and digital services such as  PRI running $500+ per month, Granite Cloud Phone Services can provide substantial cost savings. SIP trunking leverages your existing Internet service and reduces or eliminates traditional telephone services.

Gartner Research Group predicts that by next year, 50% of all business lines will be SIP. 

If you would like to see if Granite Cloud Phone Service might be a good fit for your business, give us call at 203-234-4900 or... 

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Topics: VoIP Phone Service, managed services plans, SIP Trunk

Telephone Service Options From Your Dial Tone Provider

Posted by Justin Stackawitz on Jan 5, 2012 12:33:00 PM

In previous blogs on this site, we have made reference to the various types of services that are available to customers with business telephone systems. When talking about phone line contracts expiring with an existing carrier, Eric Moore pointed out that there are many alternative options available to the customer, depending on the volume of phone calls that need to be accommodated, and what services are provided in that specific geographical location.  Additionally, I had explained in my blog about the voice quality of VoIP telephone systems that the voice traffic coming from such a system to a destination outside of the system is carried by the services of the local dial tone provider (as opposed to over open Interenet).

If you are a smaller company in a business sector that does not require a great deal of call volume, individual telephone lines will be sufficient for your business. However, if your call volume dictates that you need as many as 10-12 or more paths for simultaneous conversations, it may be more efficient and economical to have your voice paths delivered via a digital or IP service. Similarly, if your business requires individual phone numbers (Direct Inward Dialing) for each person within the company, or if you depend heavily on multi-party conference calls, an alternative to analog telephone lines is also in order. Lastly, if you have special needs for your internet bandwidth in addition to your dial tone, there are combination services using digital or IP delivery which may be appropriate as well.

Most carriers - whether it is AT&T, another Local Exchange Carrier, or even one of the cable companies (Comcast, Cablevision, Cox, etc.) - are now providing dial tone via digital PRI circuits. A PRI will provide you with 23 channels for inbound and/or outbound phone calls, and the carrier can provide as many telephone numbers as you may need for Direct Inward Dialing. This becomes an economical alternative (based on cost comparison) if you are already paying for ~12 or more individual phone lines. If you do not require the call volume of 23 voice channels, but still have a need for Direct Inward Dialing phone numbers, SIP Trunks are another delivery option for your services. Not every carrier currently offers SIP trunks, but for those that do, they are able to provide dial tone via IP to your business telephone system, and can customize the amount of call paths to meet your needs (not confined to exactly 23 as with a PRI). While not as widely available, SIP trunks become a more economical option even if you have fewer than ~12 individual phone lines.

As you can see, if your business is of a certain size, and has certain needs, alternatives to basic analog telephone lines can be a very attractive option.

Topics: Dial Tone, Service Provider, business telephone system, Carrier, PRI, SIP Trunk

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