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What are Granite Cloud SIP trunks?

Posted by Gregg Haughton on Mar 29, 2018 12:09:35 PM

According to Wikipedia, SIP trunking is a voice over Internet Protocol (VoIP) technology and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers deliver telephone services to customers...

Here's my definition - A SIP trunk is a pipe that connects you and your office staff to the public telephone network and allows telephone calls to be made and received to and from anywhere in the world. "SIP" is a set of standards to which equipment makers and services providers must comply. 

I asked my very talented tech, Ryan, to create a diagram for SIP, and this is what he produced:

SIP Trunks ExplainedSo, now that we know what SIP trunks are (thanks Ryan) why would a company want SIP Trunk Service?

The benefits of SIP trunks can be broken down into three categories: survivability, flexibility, and cost savings.

1) Survivability: Granite Cloud SIP phone service runs over the Internet. As long as you have an Internet connection, your phone service will work. Many companies are so dependent on the Internet for business services that they set up a backup to their primary Internet with an alternative provider. If one goes down, the other takes over. All services, including your SIP phone service, fail over. Granite frequently installs a cellular internet backup service so that if for some reason your wired connection fails (a tree falls on the lines) you still have phone and Internet service. Cellular backup is surprisingly affordable. 

2) Flexibility: Granite Cloud SIP service supports all of the business functions on high end carrier services that may not be available with traditional telephone service. In addition to caller ID, the service supports direct lines (DID) and auto fail over (DTO). Granite Cloud Telephone service has a customer web portal where you can look at call history detail and usage stats as well as search for phone calls. We can provide phone numbers from anywhere in the US and you can take these numbers with you if you move. We can combine SIP service with Cloud Extensions to support remote workers even if your legacy phone system will not support remote IP phones. 

3) Cost Savings: In many cases SIP trunks provide hard dollar savings over traditional phone service. According to a study by tech.co, the average savings SMB companies realize by switching to SIP is 40%. With standard phone lines costing anywhere from $30 to $50 per line per month, and digital services such as  PRI running $500+ per month, Granite Cloud Phone Services can provide substantial cost savings. SIP trunking leverages your existing Internet service and reduces or eliminates traditional telephone services.

Gartner Research Group predicts that by next year, 50% of all business lines will be SIP. 

If you would like to see if Granite Cloud Phone Service might be a good fit for your business, give us call at 203-234-4900 or... 

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Topics: VoIP Phone Service, managed services plans, SIP Trunk

Should I have a maintenance program on my business phone system?

Posted by Gregg Haughton on Sep 23, 2011 2:37:00 PM

Let me start by saying I never buy extended warranties. When I go to Best Buy and the sales person starts bringing up the extended warranty I tell them "Don't even start, I never buy extended warranties." I guess I am a  risk taking fool!
I have to give Chris Hoffman from Great America Leasing in Cedar Rapids, IA credit for helping me realize there is a difference between an extended warranty and a maintenance program. He came to Connecticut a few years ago to help us design our managed services program.
So why should you cover a business phone system with a managed service program? This post will explain why I believe it's a smart business move.
  1. Technology changes - Back when I started selling small business phone systems in 1986, they were stand alone systems. The software was burned on chips on the processor and the system did it's thing without interaction with your computers or data network. If you needed to interface with another system, you added a card that performed that task. Today, business phone systems are yet another application server on your information network. They interact with client PCs, software applications, and servers. So, when another system is upgraded, if you don't keep your phone system software up to date, you can lose that interaction. A managed services program provides a software upgrade subscription so your systems remains compatible.
  2. People forget - A business phone system can have  a transformative  effect on your business, but only if people know how to use it. A managed  services plan provides for ongoing training and as the system evolves will ensure that new capabilities are actually used.
  3. The way you use the system will change - If you get a bill every time you make a change, then you will hesitate to make changes even though it might make you more productive or provide better customer service. I hear it all the time..."I'll just wait until I have a few changes..." If there were no cost, then you'd make the changes that would benefit your business. A managed service plan allows you to have your vendor make changes with no service charges.
  4. Discounts - Typically, a managed service program entitles clients to reductions on additional business with the vendor. If you are a growing firm, or planning more investments in technology, the savings can be substantial.

Does this mean next time I go to Best Buy I'll say "yes" to the salesperson when she brings up an extended warranty? Probably not. But I believe that a well designed managed services program benefits most organizations.

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Topics: small business phone system, VoIP Phone System, Business Telephone Systems, managed services plans

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