My recent blog article on business phone system conference phones must have hit the spot because it has generated many questions. Part 2 of my conference phone system blog will answer some of the questions that were raised.
Q: I have a conference phone but the sound is horrible?
A: There are many factors that can affect the performance of a business phone system conference phone. The biggest factor is the acoustics of the room where you are using the conference phone. While conference phones have echo cancellation and background noise filters, if the room is an "echo box" the sound quality will be poor. Glass walls, large windows, hardwood or tile floors, and bare walls all reflect sound and will make the room echo. In our conference room, we hung a tapestry on the wall, added a plant and fabric chairs to improve the acoustics of the room. A simple trick is to put something soft, such as a cloth placemat, under the conference phone.
Q: Are there conference phones for my IP Business Phone system?
A: Yes. There are SIP conference phones that will work on IP PBX and IP business phone systems. Usually, all you need is a IP station license and a network cable in the location where you need the conference phone. IP conference phones can have better audio performance than the analog conference phones.
Q: What if I need to have many outside parties on a conference call? How can I conference them in?
A: If you need to have many people on the conference call, then either a conference service or a conference bridge is required. A conference service is a hosted application that you subscribe to which allows many people to call into a single number and be bridged together. A conference bridge is an on premise piece of equipment that let's you bridge multiple lines. Granite can help you choose which is appropriate.
Q: Can conference calls be recorded to later review, or compliance reasons?
A: Most phone systems support call recording. If not, there are add on devices that allow you to record the conference call. The recording is a audio (.wav or similar) file that can be stored and archived, played with a media player, or sent to folks for review. It is important that you let everyone know they are being recorded to make sure you don't break any laws.
Q: Does Granite sell and install business phone system conference phones?
A: To quote a former Alaskan Governor, "You Betcha".
I hope this post is helpful. Please keep the questions coming, and feel free to refer a friend to my blog.