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Managing the transition to your new telephone system.

Posted by Justin Stackawitz on Dec 19, 2011 10:58:00 AM

I finally decided to get a new phone system for my business…now what?

Hopefully you have selected a provider that will help you through each step of installing your new system and removing your old one. Regardless, there are a number of things that need to be considered, and a number of decisions to make that will affect the ultimate success of this transition.

If you are migrating from a traditional digital-based phone system to a new Voice Over IP System, the two systems can likely be set up in tandem, as they would not use the same wiring infrastructure. If this is the case, the transition from one system to the other can be done quite smoothly. The only step which will result in down time for your business will be when you switch your outside telephone service from one system to the other.

On the other hand, if the new phone system that you are implementing needs to use the same jacks that your existing system does, there will be some additional down time that you will need to plan for. In this case, each old telephone will need to be switched out with its replacement one-by-one, so that each individual user will experience a short period in which they would not be able to make or receive telephone calls.

Again, assuming that you have a system provider that maps the transition out for you, regardless of which situation you find yourself in, the amount of true downtime (in which your communications system is completely out of service) should really be at a minimal level.

If telephone communications are absolutely essential to your business, and you cannot afford to sustain even a few minutes of downtime, it is advisable to schedule the transition from one phone system to another during off hours for your business.

At Granite Communications, we encounter all manner of changes from one system to another, and understand that it is up to the individual business that is taking the step of changing to a new telephone system solution, so all potential schedules can be accommodated. It is important, however, that the business making this change considers all of the elements and plans accordingly when it comes time to making the final transition.

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